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How to add the key to your pserver.prefs file?
a) If you have a tool page or web control panel with option to edit your prefs file:

1- log in to your web panel/tool page
2- find the option to edit your prefs file
3- paste the portal key in the line for sysop, palacetools or palace portal (make sure to remove what was there first)
4- save
5- restart your server

b) If you have ftp access or you have the palace server installed in your computer:

1- Stop your palace server
2- Download using ftp the file called pserver.prefs, or locate it inside your local palace server, it is normally inside the folder called psdata
3- open the file using notepad (never use word or wordpress or you can made the file corrupt)
4- locate the line that says SYSOP
5- change what you have there between "" for the key you got in your email
6- save
7- if you are using ftp, upload the file to the server with your changes
8- Start your server.

I'm a palace Hosting company, what do I need to do to make my clients list in the portal?

Please point directory.thepalace.com to the ip 74.86.242.239 in your servers host records

a) ssh to your server
b) edit the file /etc/hosts
c1) if you have already a record pointing
to directory.thepalace.com, change the
ip to 74.86.242.239
c2) if you dont have a record for that address,
please add a new line at the end of your
file like:
74.86.242.239 directory.thepalace.com
d) apply your configuration changes restarting your
network services

I run my own palace server from windows, what do I need to do to list my palace in the portal?

Please follow this instructions:

1- In your windows computer, find the file called "hosts" or "hosts.sam" (deppends the windows version), normally is inside the folder C:\WINDOWS\system32\drivers\etc

1- Open it with notepad, there you will see a line similar to this one:
127.0.0.1 localhost

3- Please add this new line after that one, or change the ip if you have already a record for this address:
74.86.242.239 directory.thepalace.com

4- save the file and follow the steps to add the portal key to your configuration file, edit your details and you are done